Odoo 14 book


Odoo Discuss is part of the internal communication system of Odoo. A user can make use of this software support for engaging in private conversation or group chat with their colleagues. Such a system improves business communications and also reduces the need for sending business emails.

Odoo Discuss is a user-friendly application for those who want to bring all communication to a single point. Odoo Discuss is a platform that permits a user to send or receive messages. The message can be sent to or received from any app or allows the user to send and receive messages from any place in Odoo. It also deals with the messages and warnings. Odoo Discuss enables me to handle the warnings and messages effectively. Odoo Discuss module will help to create specific channels for group talks and discussions. It will also support meeting coordination and will be an interface accessible for the employees.

The discuss module enables the user to choose the conversations the user would like to follow. The user will neither have to worry about other people seeing personal communication. Odoo discuss has been designed in a way that it can be integrated with all other apps in Odoo.

First the user has to install the Discuss module from Odoo APPs.

On entering the module, the user will find a main inbox. The inbox gives you an option to view starred conversations, history of communication and various other categories. Channels and Direct messages can also be found in the inbox. The user can list different chats under channels and direct messages. The private communications will fall Direct messages and group chats will fall under Channels.


Creating Channels

A user can create channels to build conversation with multiple persons. These conversations can be categorized based on location, project, and team or as private. Odoo Discuss provides the user with many options.

A new channel can be created in a simple step. Click on the +icon on the left side of the Channel bar and you can create a new channel.


The user will get a new text box on doing this. Now, you can add the name of the channel in the text box. In this box, the user can add the name for the newly created channel. At this point the user can select whether he wants to create a private channel or a public channel. Once a channel name is given you will get a dropdown menu with #Channel name and Lock Channel name. The lock channel name means private group and # Channel name is the public group. The user can select the relevant group from here. This can be done by clicking on either private or public option.


If the user wants to make changes to the created channel, the user clicks on the configuration setting icon on the Channel. Then you will get a window as given below.


The channel name can be found on the top. The user can also find options to enable an option to send messages of this channel by email. The user can set privacy of the channel also here.

Privacy tab

Manage the privacy of the group under this tab. A user can easily choose any of the three options from here. The tab helps make selections based on three factors.

1. Who can follow the group activities: Here the user can either select any of the three options- everyone, invited people only, selected group of users


2. Auto Subscribe Groups: Once this is done members of subscribed groups will be automatically added as followers. The followers will be able to manage subscriptions manually if required.


3. Auto Subscribe Departments: This will help the user to automatically subscribe members of the selected departments to the channel.

Members Tab

This tab helps you to add new lines to add recipients and their email details. The user can also add attachments if required.

Integrations tab

On tapping this option, the user will enable listening to GitHub repositories.


After completing all the processes, the user can click the Save button to mark the changes.

Direct Messages

A user can follow the same method used for channel creation for creating Direct Messages also. Click on the + icon on the Direct Message in the dashboard and continue with the direct message.


The user will be able to view the replies also there. At the same time, if the user isn’t present in the Discuss application, the conversation can be viewed by going to the conversation tab on top of the app store.

odoo-discuss odoo-discuss

On receiving any message in the conversation box, the user can click on the box and continue the communication. The user will not have to go to the Discuss module to respond to a communication.

How to follow a discussion thread?

Odoo gives you the opportunity to virtually track all business related activities. Every aspect of the business from an opportunity to quotation task can be managed with the help of this module.

A user will first have to make use of the Sales or Purchase module to make use of this feature. Go to Sales or Purchase. Then, the user can easily find a conversation thread at the bottom of sales order or purchase order.

Sale Order
Purchase Order

A user can send or respond to direct messages from here by clicking log note. The user can also schedule the activity if required.

Notifications and Responses

Discussion module makes it easier for a user to monitor updates and progress in Odoo. For those using Odoo notifications and messages appear next to your inbox.


The user can easily remove the read messages from the inbox as check marks differentiate read messages from unread messages.

IF a user wants to save a message, then the user can Start the message.

If there is any starred conversation, then it will be listed under the Starred box. Odoo helps the user to star any message or notification.